Manuals & instructions

Here, advice centers can find relevant information to download as well as video tutorials (available soon) on the functionalities.

Are you interested in reusing the social platform?

Register with the person responsible for implementation in your federal state!

CONTACT

Flyer "The advisory functionalities of the social platform"

Flyer: Die Beratungsfunktionalitäten der Sozialplattform - PDF, 838.90 KB

Instructions in video format

Instruction videos for advice centers

On this page, advice centers can find instructions in video format on topics such as logging in, authentication, settings and advice.

Instruction videos for advice center admins

This page is aimed at administrators (admins for short) of advice centers. Here you will find instructions on the functions of the administration console in video format.

Self-service manuals

Handbuch Self-Service: Beratungsstellenadministrator - PDF, 1.29 MBHandbuch Self-Service: Organisations-Administrator - PDF, 1.73 MBHandbuch Self-Service: Systemadministrator - PDF, 2.48 MB

Manuals for online advice

Handbuch Online-Beratung: Admin-Konsole - PDF, 4.15 MBHandbuch Online-Beratung: Berater - PDF, 3.64 MB

Manuals for online appointment booking

Handbuch Online-Terminbuchungssoftware: Dienststellen-Administrator - PDF, 2.11 MBHandbuch Online-Terminbuchungssoftware: Globaler Administrator - PDF, 2.42 MBHandbuch Online-Terminbuchungssoftware: Gruppenleiter - PDF, 1.94 MBHandbuch Online-Terminbuchungssoftware: Sachbearbeiter - PDF, 1.69 MB

Further information

Information page for advice centers

Counseling centers can find information on the social platform regarding the counseling services, options for connecting and reusing the counseling functionalities and the relevant contact persons here.

Connection to the consulting functionalities

On this page, advice centers can find information on how to connect to the various advice functionalities.

Costs & legal basis

This page explains the legal background and costs of connecting to the social platform.