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Manuals & instructions

Advice centers can download relevant information on the functionalities here.

Are you interested in reusing the social platform?

Get in touch with the person responsible for implementation in your federal state!

CONTACT

Self-service manuals

Handbuch Self-Service Systemadministrator 2026.pdf - PDF, 3.14 MBHandbuch Self-Service Organisations-Administrator 2026.pdf - PDF, 1.69 MBHandbuch Self-Service Beratungsstellenadministrator 2026.pdf - PDF, 1.27 MB

Further information

Information page for advice centers

Advice centers can find information on the social platform regarding advice services, options for connecting to and using the advice functionalities and the relevant contact persons here.

Connection to the consulting functionalities

On this page, advice centers can find information on how to connect to the various advice functionalities.

Costs & legal basis

This page explains the legal background and costs of connecting to the social platform.

Contact us

Technical questions
0211 837-1955
Monday to Friday 8 a.m. - 6 p.m
Contact for questions about benefits: Your responsible office. You can find this on the application pages if you enter your zip code.

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The social platform is a joint state online service. It was implemented under the leadership of the Ministry of Labor, Health and Social Affairs of the State of North Rhine-Westphalia in cooperation with the Federal Ministry of Labor and Social Affairs.All translations were created automatically. The translations have not been legally reviewed and are provided for convenience only. German is the official language.
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