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Instruction videos for advice centers

On this page, advice centers can find instructions in video format on topics such as logging in, authentication, settings and advice.

Table of contents

  1. Log in & reset password
  2. 2-factor authentication
  3. accept first request
  4. write a message and end the consultation
  5. Teamberatung
  6. Mein Profil: General & my activities
  7. Settings & notifications
  8. Video advice
  9. Advisory-center-administrators








Further information

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Information page for advice centers

Advice centers can find information on the social platform regarding advice services, options for connecting to and using the advice functionalities and the relevant contact persons here.

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Connection to the consulting functionalities

On this page, advice centers can find information on how to connect to the various advice functionalities.

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Costs & legal basis

This page explains the legal background and costs of connecting to the social platform.

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Manuals & instructions

Advice centers can download relevant information on the functionalities here.

Contact us

Technical questions
0211 837-1955
Monday to Friday 8 a.m. - 6 p.m
Contact for questions about benefits: Your responsible office. You can find this on the application pages if you enter your zip code.

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The social platform is a joint state online service. It was implemented under the leadership of the Ministry of Labor, Health and Social Affairs of the State of North Rhine-Westphalia in cooperation with the Federal Ministry of Labor and Social Affairs.All translations were created automatically. The translations have not been legally reviewed and are provided for convenience only. German is the official language.
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