Консультационные центры могут найти на социальной платформе информацию об услугах консультирования, вариантах подключения и использования функций консультирования, а также соответствующих контактных лицах здесь.
The social platforms offer counseling centers the following options:
The social platform offers citizens and relatives comprehensive information on the topics of
Persons affected can use the information to assess their behavior. It also provides a transparent overview of the help available.
Prominently placed on the page is the Counselling-center-finder function.
The counseling center finder was initially filled with a data set of almost 3000 counseling centers throughout Germany. The aim is to enable those affected throughout Germany to find counseling centers near them for on-site counseling or to find options for online counseling.
Users can narrow down their search using various search filters.
The social platform is operated as a joint national project. However, not all federal states use the same services. Therefore, some functions are not available in all federal states.
As an advice center, you can use this function to maintain free appointments that can then be booked by those affected via the social platform.
The social platform is operated as a joint national project. However, not all federal states use the same services. Therefore, some functions are not available in all federal states.
You have the option of using a video platform provided by the social platform to conduct online consultations. This complies with data protection and IT security requirements.
Or you can chat anonymously with those affected via the platform.
Both services offer low-threshold access to advice.
After registering once, you can use the self-service area to maintain your presence on the social platform yourself and, for example, change data, add opening hours or adjust links. The service is free of charge and is available to all recognized advice centres.
In unserem Support-Bereich finden Beratungsstellen Handbücher und Video-Anleitung (demnächst verfügbar) zur Bedienung der Services der Sozialplattform. Mit diesen können Sie sich auch eine Überblick über die angebotenen Funktionen verschaffen.
There are many social services and offers of help in Germany. The social platform is a website that brings all the information together in one place and provides guidance. Regardless of whether users are looking for information or advice or want to submit applications directly online - the social platform fits in with modern digital life and makes it easier for them to get help.
Legal basis
The Online Access Act (OZG) obliges federal, state and local authorities to offer their administrative services to citizens digitally. The state of North Rhine-Westphalia is implementing this task with the social platform.
The platform is being developed according to the "One for All" principle (EfA). This means that other federal states can also use the platform and thus save time and money for their own digital developments.
The social platform brings users together with municipalities and advice centers - intuitively and innovatively.
If you are interested in connecting to one or more of the functionalities (self-service for the advice center finder, online appointment booking or online advice), please contact the responsible contact person in your federal state for the social platform. You can find them in the list linked here: